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Embassy Suites By Hilton San Juan - Hotel & Casino, San Juan
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Key details
About the Resort
8000 Tartak Street,
San Juan,
Puerto Rico,
00979,
San Juan Municipality
Embassy Suites By Hilton San Juan - Hotel & Casino is a 3-star hotel featuring an outdoor pool with a waterfall and an on-site casino. It provides a family-friendly atmosphere and pet-free environment with a variety of dining options and amenities for travelers.
Rooms & Amenities
Each suite at Embassy Suites By Hilton San Juan - Hotel & Casino includes a separate bedroom and living-dining area, alongside amenities such as free WiFi and air conditioning. Thoughtful touches include laptop-compatible safes and laptop-friendly workspaces, while some suites also offer kitchenettes and multiple televisions.
Dining Options
Dining at Embassy Suites includes El Patio Latin Bar Cafe, offering Central American cuisine and tapas, alongside the casual E'terie for grab-and-go items. The Coqui Pool Bar serves light fare and cocktails, and a complimentary evening reception runs daily from 17:30 to 19:30.
Leisure & Business
Leisure amenities feature an outdoor pool with a waterfall, a children's playground, and an on-site casino with 6 gaming tables and 114 slot machines. Guests can also access a 24-hour gym and utilize the business center for work-related needs.
Local Area & Attractions
Embassy Suites By Hilton San Juan - Hotel & Casino is a short walk from Isla Verde Beach, allowing easy access to beach services. Nearby attractions include the Puerto Rico Art Museum, El Morro Fort, and Historic Old San Juan, all accessible within a short drive.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Explore available ways to reach your dream destination
City Center
San Juan
3.4
mi
Airports
Luis Munoz Marin International (SJU)
3.3
mi
Fernando Luis Ribas Dominicci (SIG)
6.2
mi
Train
Sagrado Corazon Station
2.5
mi
Metro stations
Sagrado Corazon Metro Station
2.5
mi
Hato Rey
2.6
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Omelet Delight!
“The breakfast omelet station was a highlight of my stay, serving freshly made omelets that truly made my mornings special.” view full review
Relaxing Pool Area
“I absolutely loved the pool and hot tub. The warm water and serene atmosphere provided the perfect escape after a busy day.” view full review
Kid-Friendly Fun
“The pool area was fantastic for kids! My grandchildren had a blast swimming and enjoying the afternoon activities.” view full review
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Wind surfing
Diving
Snorkeling
Hiking
Services
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Poolside snack bar
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Children's menu
Children's play area
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Casino
Sun terrace
BBQ facilities
Spa & wellness center
Jacuzzi
Massage
Room features
Air conditioning
Soundproofed rooms
Sitting area
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Direct dial telephone
AM/FM alarm clock
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Location
8000 Tartak Street,
San Juan,
Puerto Rico,
00979,
San Juan Municipality
Map view
8000 Tartak Street,
San Juan,
Puerto Rico,
00979,
San Juan Municipality
City landmarks
Beach
Isla Verde Beach
3300 ft
Shopping Area
Isla Verde Mall
4700 ft
Puerto Rico
Hobie Beach
2100 ft
6063 Ave Isla Verde El San Juan Resort & Casino
El San Juan Casino
2000 ft
El Alambique Beach
2200 ft
Church
Our Lady of Sorrows Catholic Church
4200 ft
Beach
Playa Hobbie
2100 ft
Beach
Watersports 4U
4600 ft
Store
Pueblo Supermarket at Isla Verde
4000 ft
Synagogue
Chabad Lubavitch of Puerto Rico
2700 ft
Puerto Rico
Playa Isla Verde
1.1
mi
Behind the Ritz Carlton (pine grove beach)
WOW Surfing School
3600 ft
Reserva Marina Arrecife de la Isla Verde
4000 ft
Night club
Club Brava and Ultra Lounge
4000 ft
Pine Grove Surfing Beach
4100 ft
Casinos
Casino del Sol at Courtyard Marriott
4600 ft
Teodoro Moscoso Bridge
1.1
mi
Island
Isla Guachinanga
1.1
mi
Avenida Las Americas
Parque Dr. Jose Celso Barbosa
1.9
mi
Laguna San Jose
1.1
mi
Beach
Vivo Beach Club
1.5
mi
Beach
Balneario de Carolina
1.4
mi
Parque Isla Verde
1.3
mi
3-5 Calle Villa Internacional I
Punta Las Marias Skate Park
1.3
mi
Beach
Playa Ocean Park
2.0
mi
Balneario Isla Verde
1.6
mi
2253 Calle Loiza
Plaza Loiza
1.6
mi
San JuanPuerto Rico
Ocean Park
2.0
mi
Beach
Ocean Park Beach
2.3
mi
Nearby
5869 Av. Isla Verde
Coral Beach Apartments
1300 ft
Restaurants
Espresso Lab
600 ft
8020 Calle Tartak
Pizza Hut
800 ft
1050
24 Market Place
1400 ft
6150 Ave Isla Verde Plazoleta Isla Verde
Chinatown Express
1400 ft
Plazoleta de Isla Verde Ave. 6150 Av. Isla Verde
Sweet Bakery
2200 ft
5960 Ave Isla Verde
Edith's Cafe
2800 ft
6475 Ave Isla Verde
Wendy's
3200 ft
Avenida Isla Verde 1048
Reviews and Ratings
Feedback from previous guests about their experience
70%
liked the resort and would come back again
Friendly staff
Great location
Cleanliness issues
Uncomfortable room
7.0/10
Very good
Rooms
6.1
Location
8.5
Service
6.3
Dining
5.8
Guest reviews
7.0/10
based on 10 reviews
8.6
8.6/10 based on 2161 reviews
Samuel
United States of America,
January
2025
7.2/10
My stay at the Embassy Suites was a mixed bag. The location is very convenient, just minutes from the airport, and the pool area is great for families, but service needs improvement, especially in dining. While the rooms were nice and overall clean, some aspects of the breakfast could use a serious upgrade, and I didn't get the best customer service experience which was disappointing.
Rooms
8.0
The rooms were clean and spacious, making for a comfy stay.
Service
6.0
Service was lacking at times; some staff were really friendly while others seemed disinterested.
Location
9.0
The hotel is in a very nice location, just a short drive from the airport and relatively quiet, making it convenient for travelers.
Dining
5.0
Dining was underwhelming; the breakfast options were quite limited and often not ready on time, which was disappointing.
Facilities
7.0
The pool area is fantastic for kids, with various depths, but could use better upkeep.
Paul
United States of America,
January
2025
7.6/10
I had a bit of a mixed experience at this hotel. While the service was friendly and informative, I was disappointed with the cleanliness of the rooms upon my arrival and the condition of some furniture. The breakfast was decent, but nothing special. On a positive note, the location was great, just a short walk from the beach and local amenities.
Rooms
5.0
Unfortunately, the rooms weren't clean upon arrival, and I noticed burn holes in the carpet which made for an uncomfortable stay.
Service
9.0
The staff was very courteous and helpful, always ready to provide information and assistance when needed.
Location
9.0
I loved the location—it was a short walk to the beach and close to restaurants and shops, which was really convenient.
Dining
7.0
The breakfast was well-prepared, and I appreciated that there was an orderly approach to serving, but the options were a bit limited.
Facilities
8.0
The hotel provided free towels and beach chairs, making it easy to enjoy the nearby beach.
Friendly staff
Cleanliness issues
Robert
United States of America,
December
2024
7.0/10
I had a mixed experience at this hotel. The location was convenient for exploring Old San Juan and nearby attractions, and the staff was friendly and accommodating. However, I had some issues with the dining situation and the room was not ready when I arrived. Overall, it was decent, but there are definitely areas for improvement.
Rooms
7.0
The rooms were standard Embassy Suites—they're fine but not exceptional. I was a bit disappointed because mine wasn’t ready upon arrival, and I had to wait in the lobby for quite a while.
Service
7.0
Most of the staff were very helpful and polite, which was a highlight of my stay. However, I did have a negative experience with one supervisor regarding a refund situation that left me feeling frustrated.
Location
8.0
The hotel is in a pretty urban area, which wasn’t exactly what I preferred, but it's great for getting to Old San Juan and nearby attractions quickly.
Dining
5.0
The dining experience was less than ideal. Breakfast was packaged rather than a self-serve buffet, and I encountered difficulty when trying to resolve an issue with a refund.
Facilities
8.0
Facilities were decent overall, and the pool area was nice and well-kept.
Friendly staff
Room not ready
Edward
United States of America,
November
2024
6.4/10
The hotel has a lot of potential thanks to its friendly staff and nice location. However, I was a bit disappointed by the rooms that seemed in need of renovation and the service that was a bit chaotic due to ongoing construction. While the dining options were decent, it wasn’t really what I expected. Overall, it’s a hotel that could improve in a few areas, but there's some value for money with the amenities offered.
Rooms
6.0
The rooms matched the online description, but I was dismayed to find several broken tiles, definitely hinting it's due for a renovation.
Service
5.0
The staff was friendly and accommodating, but the service was somewhat chaotic due to construction, and I had an issue with billing that wasn't handled well.
Location
7.0
The location is nice, but it's a bit far from the main attractions; the beach nearby is a definite plus, though.
Dining
6.0
Dining was a mixed bag; while there was a decent selection, I was disappointed not to see a breakfast buffet like I had hoped for.
Facilities
7.0
The facilities were generally good with access to a pool, but the construction made some areas less appealing.
Liz
United States of America,
November
2024
7.4/10
I had a decent stay at the hotel with some highlights and a few drawbacks. The rooms were spacious and well-appointed, but I had a discomforting experience with a strong smell on the last night. The location is fantastic, just a short walk to the beach and nearby restaurants. The service was friendly and helpful, although it wasn’t outstanding. Overall, it’s a good option for those looking for comfort and convenience, especially with the great pool area.
Rooms
7.0
The rooms were spacious and well-appointed, making for a comfortable stay, although I did face a strong smell from marijuana on the last night, which was quite unpleasant.
Service
7.0
The service was alright; the staff was friendly, bilingual, and very helpful, which made my experience more enjoyable.
Location
9.0
The hotel is in a great location, just a short walk to a beautiful sandy beach and a strip of restaurants, plus it’s only about 5 minutes from the airport, which is super convenient.
Dining
6.0
Dining was a bit chaotic, with limited options and low quality items, but some dishes like the made-to-order omelets were enjoyable.
Facilities
8.0
The pool area was great, well-maintained, and a lovely place to relax after a long day.
Jim
United States of America,
November
2024
7.8/10
I had a mixed experience at this hotel. On one hand, the rooms were spacious and provided a comfortable stay, and the location is near plenty of dining options and the beach, which was fantastic. However, I faced some issues with service, as it felt disorganized at times, and there were cleanliness concerns. Overall, I enjoyed my stay, but there's definitely room for improvement.
Rooms
8.0
The rooms were big and spacious, which made for a comfortable stay.
Service
5.0
While the technology for ordering breakfast was nice, I found the service a bit lacking in cleanliness and organization during peak times.
Location
9.0
The hotel is conveniently located close to various food options, the beach, and only a short ride to Old San Juan, which is a huge plus.
Dining
7.0
Breakfast was decent, and the staff at the dining area was friendly, but I wish the options were a bit broader.
Facilities
6.0
The overall facilities were decent but could use more attention, especially on cleanliness.
Robert
United States of America,
November
2024
8.0/10
The hotel offers a comfortable stay, especially considering its proximity to the airport and downtown. While the rooms were a bit dated and lacked a view, they were still cozy. The dining options were decent, particularly the omelette station at breakfast. However, the service at the pool bar left much to be desired, and the maintenance of the pool area could be improved. Overall, it's a good spot, but not without its quirks.
Rooms
7.0
The rooms were comfortable, although a bit dated and situated in a corner without a view.
Service
5.0
The service was hit or miss; some staff were excellent while others were rude, particularly at the pool bar.
Location
9.0
The location was fantastic, very close to the airport and a short drive to downtown.
Dining
7.0
The breakfast was quite good, especially the custom omelettes, though I faced some frustrations when dealing with the manager about my refund.
Facilities
6.0
The pool area was nice but needed better upkeep as there were no lounge chairs available.
Brenda
United States of America,
September
2024
6.8/10
My stay was a mixed bag. The hotel has a great location, close to the airport and convenient for exploring the area. However, the rooms were not as clean as I expected, and the service could definitely use some improvement. The pool area was nice but needs better upkeep, and the breakfast offerings were quite limited for a hotel of this size.
Rooms
5.0
Unfortunately, I found the rooms didn't meet my expectations. There were cleanliness issues, and one of the rooms had a hole in the door and toilet problems.
Service
5.0
Service was lacking. I felt that the staff was more focused on personal conversations than attending to guests’ needs. It wasn't the welcoming experience I hoped for.
Location
9.0
The location is definitely a plus, as it's close to the airport and convenient to stores and other attractions.
Dining
6.0
The breakfast was pretty basic and repetitive. I wish there were more variety in the options offered.
Facilities
7.0
The pool area was nice, especially for kids, but could use more maintenance to keep it looking fresh and welcoming.
Harold
United States of America,
September
2024
6.2/10
My stay was a bit of a mixed bag. The rooms were unfortunately quite musty, which made relaxing a challenge, but I appreciated the friendly and helpful staff who made the check-in process easy. The location was relaxing and beautiful, perfect for unwinding. However, I found dining at the hotel could be improved in terms of service and options.
Rooms
5.0
The rooms had a strong moldy smell and felt uncomfortable, especially since we had to keep the AC on high to manage the odor.
Service
9.0
The staff was really friendly and accommodating, allowing for an early check-in and adjusting my rate when the original booking wasn’t available.
Location
8.0
The location was beautiful and quiet, providing a relaxing atmosphere for my stay.
Dining
5.0
The dining experience left a lot to be desired; there were long lines for breakfast, and I had a frustrating encounter regarding my refund with a staff member who was unhelpful.
Facilities
6.0
The facilities were generally clean, which I appreciated, but I felt they could be better maintained overall.
Billy
United States of America,
July
2024
6.6/10
My stay at the hotel was quite mixed. The location is really convenient, being close to the airport and the beach, which I appreciated. However, the dining experience left a lot to be desired, and the service varied quite a bit. The rooms were comfortable, but they lacked a bit of charm for the price. Overall, it was decent but could use some improvements.
Rooms
7.0
The rooms were spacious and comfortable, but they felt a bit plain and could use some decor to enhance the ambiance.
Service
5.0
Service was hit or miss; while some staff were polite and accommodating, I had a frustrating encounter when dealing with a refund issue that was not handled well.
Location
8.0
The location is great if you're flying in or out, as it's very close to the airport. However, it's quite a distance from other attractions.
Dining
5.0
The dining experience was subpar, especially for breakfast, which was limited and did not meet my expectations given the price.
Facilities
7.0
Facilities such as the pool were nice, but I noticed that chairs were often taken, leading to some inconvenience.
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